Shipping Policy:

At Biggiee Bros we are committed to delivering your orders promptly and in excellent condition. This Shipping Policy explains how we handle shipping, delivery times, and fees for orders placed on this website. 

By placing an order on our Website, you agree to the terms outlined in this policy.

1. Processing Time

Orders are processed within 1 business days of receipt, excluding weekends and holidays. Once your order is processed, you will receive a notification with tracking details for your shipment. Depending upon the distance you will receive your order within 5 days of order placement.

Longer distances and extra delivery charges may vary.

For special requests, bulk orders, or custom products, the processing time may vary. If there is a delay, we will notify you as soon as possible.

2. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your order. You can also log into your account on our Website to check the status of your order.

3. Missing or Damaged Items

If your order is missing items or arrives damaged, please contact our customer service team at Customer Service Email within 1 day  of receiving your order. We will assist you with resolving the issue, whether by sending a replacement or issuing a refund, depending on the situation. Check the Return Policy page.

4. Order Modifications and Address Changes

Once an order is placed, it cannot be modified. However, if you notice an error in the shipping address, please contact us immediately at Customer Service Email and we will do our best to accommodate any changes before the item ships.

5. Delayed Shipments

While we strive to meet delivery time estimates, delays may occur due to factors outside our control, such as weather, holidays, or shipping carrier delays. In the event of a delay, we will notify you with updated information. If you do not receive your order within the expected timeframe, please contact us at Customer Service email.

6. Return and Refund Policy

For information on returning items, please refer to our Return Policy page. Returns and refunds are subject to the terms outlined in our policy.